The Impact of Technology and Digital Applications on Organizational Performance in Jordanian Commercial Banks

Abstract

This study aims to determine the impact of technology and digital applications on the organizational performance of Jordanian commercial banks. The descriptive approach was used to suit the nature of the study’s objective, as the study population consisted of all employees of the 13 Jordanian commercial banks listed on the Amman Stock Exchange. An electronic questionnaire was sent to all Jordanian commercial banks listed on the Amman Stock Exchange through the website and email. (246) questionnaires were collected and approved to be filled out by employees of Jordanian commercial banks. The results of the study showed that there is a positive and statistically significant impact of technology and digital applications in all their dimensions (hardware, software, databases, and communications networks) on organizational performance. Based on the previous results, the study recommends the need to further develop the technology used at work to achieve a higher transformation rate in providing electronic services to the public. Commercial banks must benefit from global experiences in the field of organizational performance, which includes financial, human, and practical performance, to improve their organizational performance and achieve a competitive advantage.